Call Monitoring

All our PBX installations come with advance features to report caller information to ensure your communications with your callers are of a high standard.

Call monitoring can be implemented via your web browser to report call durations, number of calls, unanswered calls, or general system usage. All logs can be downloaded to your PC in PDF or Excel format for further analysis.

                          Traffic for the previous 4 months                                  

Call Recording

Call monitoring via recording to disk can also easily be implemented to ensure your business is delivering quality responses to your callers need. Reviews of recorded calls can be also be done through your web browser , giving customer service managers and owners the tools to accurately report on, and improve the communications in your company.

 Call Summary Screenshot